(lead times may be extended during periods of high demand)
Please note: as we are a vendor of the product, not a manufacturer, your order status will remain at “Awaiting Fulfillment” on our website until the order has shipped. At which time the status will change and you will receive an email with the Fed Ex tracking number.
*** We will NOT be responsible for any missing / stolen packages once they are delivered to the “ship to” address on the order.***
***SORRY – NO RUSH ORDERS***
(2) Shipping Damage
We must be notified of any shipping damage within 14 days of product receipt. To initiate a request, please contact us via email at: firstname.lastname@example.org or call us at 920-475-6565. Any product damaged during shipping and reported to us within that 14 days will be repaired or replaced (manufacturer's discretion) and will reship ASAP in the manner originally sent, at no charge.
We will work with our customer and the manufacturer to get shipping damage issues resolved as soon as possible.
(3) When Notifying Us of Shipping Damage:
Please reference order number as proof of purchase; also note, picture(s) of damage is required.
*** If notified after 14 days, any replacement of damaged parts / units and shipping WILL be chargeable. ***